Last updated: [CLIENT TO PROVIDE: effective date once approved]
Draft for review. This policy was written by Better Website Services for Healing Harbor and should be reviewed by the practice (and ideally an attorney) before launch.
Your privacy matters
Healing Harbor Therapy and Counseling (“Healing Harbor,” “we,” “us”) respects your privacy. This page explains, in plain language, what information this website handles and how it is used.
Website privacy and health-information privacy are different
This policy covers this website only. Information you share as a client of Healing Harbor, including anything discussed in therapy and your clinical records, is protected health information. It is governed by federal law (HIPAA) and Minnesota law, and is described in our separate Notice of Privacy Practices.
Information this website handles
Information you choose to send
If you use our contact form, we receive the information you enter: your name, your preferred contact method, your phone number and/or email, and your general message. We use it only to respond to you.
Please do not include personal health information (symptoms, diagnoses, medications, or medical history) in the contact form or in regular email. These are not secure, encrypted channels intended for clinical information. We will discuss clinical details with you privately.
Basic technical information
Like most websites, our hosting provider (Cloudflare) automatically processes basic technical information when you visit, such as your IP address, browser type, and the pages requested. This is used to deliver the site, keep it secure, and prevent abuse.
[CLIENT TO PROVIDE: approval to enable Cloudflare Web Analytics, a privacy-focused tool that counts visits without cookies or cross-site tracking. If enabled, this sentence will say so.]
Cookies and similar technology
This website does not use advertising cookies, tracking pixels (such as the Meta Pixel), or cross-site tracking, and we do not sell or share your information for advertising.
If you choose to load the map on our Office & Telehealth page, Google Maps is loaded from Google, and Google’s own privacy policy applies to that content. The map does not load unless you choose to show it.
How information is used and shared
We use contact-form information only to respond to your inquiry and, if you choose, to help you schedule a phone call or first session. We do not sell it, rent it, or share it for marketing. We may share information only with service providers who help us operate the website or deliver messages (for example, our hosting and email providers), or when required by law.
Your choices and security
You can ask us to delete a message you sent through the website. We use reasonable safeguards to protect information sent through this website, but no internet transmission is completely secure.
Children
This website is not directed to children under 13, and we do not knowingly collect information from them through the website.
Questions or privacy requests
Questions about this policy can be sent to:
[CLIENT TO PROVIDE: privacy contact name, title, and email] Healing Harbor Therapy and Counseling 1700 Mall Dr., [CLIENT TO PROVIDE: suite or office number], Duluth, MN 55811 Phone: 218-491-3303
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.